Step 01
Receive the alert with the TheFork review, sub-ratings, and AI reply draft.
TheFork reviews, monitored end-to-end
TheFork is live for European restaurants, brasseries, and hospitality groups that rely on diner reviews across food, service, and ambience.
TheForkLive now 1h → 24h
Paste the TheFork listing URL for any location — .com, .fr, .es, .it, .de, .co.uk, .be, .nl, .pt, or any other regional TheFork domain. Review Monitor checks it on your plan's cadence, captures every new diner review (rating auto-normalised from TheFork's 0–10 scale to a 5-star score), drafts an on-brand response, and alerts the right person. You copy, edit, and post the reply from your TheFork Manager account — nothing auto-posts.
What we read
Exactly what we pull, and never touch
Only public review data visible on the listing. No logins, no private customer info, no auto-posting.
What we do read
- Overall diner rating (normalised from 0–10 to 5-star) and full review text
- Sub-rating averages the page exposes: food, service, ambience
- Reviewer first name, last initial, and public avatar
- Meal date and review submission date
- Existing restaurant reply already public on TheFork
- AI sentiment, owner summary, and reply draft
What we never touch
- Diner reservation details, booking IDs, or party size logs
- Your TheFork Manager credentials or booking backend
- Reviewer email, phone number, or private profile fields
- Auto-posted replies back to TheFork
Scan cadence
How often we check TheFork, by plan
TheFork sources are checked automatically on the same cadence as your other connected sources.
| Plan | Scan frequency | Notes |
|---|---|---|
| Free | Every 24 hours | 1 profile |
| Starter | Every 6 hours | Up to 3 profiles |
| Pro | Every 2 hours | WhatsApp alerts included |
| Business | Every 1 hour | VIP support + priority queue |
Manual "Re-scan now" is on every plan. Cadence is the automated floor — you can trigger a fresh scan anytime.
Alert examples
Real notifications you'd receive
Every alert lands with the review body, sentiment, and the AI reply draft — ready to copy-paste.
Alert 01
"New 2★ TheFork review — food 4/10, service 2/10, ambience 3/10. Needs reply."
Alert 02
"3 new TheFork reviews this week — average 4.4★, sub-rating dip on service."
Alert 03
"Urgent: negative diner review with sub-1★ food — owner response needed."
Alert delivery
Where TheFork alerts show up
Every alert fans out on all your enabled channels. No per-message pricing, no monthly caps.
In-app + push
Real-time push and browser notifications on every plan.
All plans
Email
Full review, AI summary, and copy-paste reply block.
All plans
WhatsApp
Priority alert with pre-formatted draft.
Pro & Business
Copy button
One tap copies the reply. You paste on the platform.
All plans
The workflow
From alert to posted reply
Five steps, all human-approved. Nothing auto-posts to TheFork.
Step 02
Read the sentiment and owner summary before you open the platform.
Step 03
Tap 'Copy reply' from the dashboard, email, or WhatsApp alert.
Step 04
Open the review from your TheFork Manager inbox.
Step 05
Paste, edit, and publish the reply from your TheFork account.
Start monitoring TheFork reviews today
Paste your listing URL and receive your first alert within an hour.
