Refund Policy
We want you to be happy with Review Monitor. If it isn't the right fit, we offer a straightforward 30-day money-back guarantee on paid subscriptions.
- Guarantee window
- 30 days from purchase
- Coverage
- All paid plans
- Processed by
- Stripe (Merchant of Record)
- Typical turnaround
- 5–10 business days
Jump to a section5 sections
1. 30-day money-back guarantee
If you are not satisfied with your Review Monitor subscription, you can request a full refund within 30 days of your initial purchase, for any reason. We will refund the amount you paid to the original payment method.
2. How to request a refund
Our payments are processed by Stripe. To request a refund, email us at support@reviewmonitor.co with the email address you paid with and your order details. We'll process the refund directly to your original payment method through Stripe.
Refunds are typically processed within a few business days. Depending on your bank or card issuer, it can take up to 5–10 business days for the amount to appear on your statement.
3. Renewals and cancellations
Subscriptions renew automatically at the end of each billing cycle (monthly, quarterly, semi-annual, or yearly). You can cancel at any time from your dashboard — cancelling stops the next renewal; you keep access until the end of the cycle you already paid for.
For renewal charges (i.e. after the first 30 days), refunds are considered on a case-by-case basis. If you were charged for a renewal you did not intend to use, email support@reviewmonitor.co within 14 days and we will look into it.
4. Chargebacks
Please contact us before initiating a chargeback with your bank. In most cases we can resolve the issue faster directly, and chargebacks can result in your account being suspended while the dispute is investigated by Stripe.
5. Contact
Refund or billing questions: support@reviewmonitor.co.